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Profile photo of a State Farm Agent named: Zack Pacleb
State Farm® Insurance Agent

Zack Pacleb

Pacleb Ins and Fin Svcs Inc

72 Kapiolani Street
Hilo, HI 96720-2941

Across the street from St Joseph Church in Hilo

Would you like to create a personalized quote?

Would you like to create a personalized quote?

Office Info

Office Hours

8:30am - 4:30pm
After Hours by Appointment
Call us 24 hours a day!


72 Kapiolani Street
Hilo, HI 96720-2941



Aloha! Welcome to the Zack Pacleb State Farm Agency, located in beautiful Downtown Hilo. I am proud of the fact that I'm a born and raised Hilo boy who has been given the opportunity to help my community with insurance and financial services. I'm a proud graduate of Waiakea High School, and I also attended the University of Hawaii- Hilo where I majored in Business Administration. I have been with State Farm for the past 5 years, and prior to that I spent 8 years at Big Island Federal Credit Union as the Asset Control Manager. My team of professionals who will always serve you with Aloha consists of: Li'i, Miya and Monika. Stop by to come in and meet us for your Auto, Home, Life and Health Insurance needs. We look forward to building a relationship with you and your family!

Hilo is a rainy town! so when you do visit us on a rainy day and you forget your umbrella, just call us, and one of us will meet you outside with an umbrella to walk you in!

Insurance Products Offered

Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet

Other Products

Banking, Mutual Funds, Annuities

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My mission is to provide the State of Hawaii with a reputable, friendly team of professionals that offer the individualized choices to meet their insurance and financial services needs. My career has been marked by helping people understand unfamiliar and sometimes complex products, and how they can benefit from them. As a team, we will use those skills to help our policyholders uncover threats to their financial well-being and safeguard them from those threats.

Our team is a friendly group of professionals that treat our customers as if they are family! We are also very involved in the Hilo community, and constantly seeking ways to give back!

Li'i Kaapana State Farm Agent Team Member

Li'i Kaapana

Team Leader

I am very enthusiastic when it comes to helping customers and eager to meet new people. I have 11 years of experience with State Farm agents. I know how life happens and want to make sure that customers have the coverage they need to insure them and their family. To me, the customers are family. Aside from working, I love spending time with my fiance, our 2 children and our fur babies. We are active in sports, which involves a lot of cheering and we are always on the go. Life is good.
Miya Butcher-Nguyen State Farm Agent Team Member

Miya Butcher-Nguyen

Account Representative

I have been in customer service for five years. I love building relationships and helping others. I am proudly licensed in property, casualty, life, and health insurance lines and I am ready to exceed expectations and help you insure what matters most! Outside the office I am busy venturing and making memories with the ones I love the most. I enjoy spending time with family and all things artsy.
Monika Melendrez State Farm Agent Team Member

Monika Melendrez

Account Representative

Originally, from a background in business I have found that I enjoy being able to work on the frontline of customer service and getting licensed in insurance has given me the opportunity to do both. I am licensed in property, casualty, life, and health insurance and am here to answer any questions you may have or find suitable insurance options together. In my free time I enjoy spending as much time as I can outdoors doing things like scuba diving, hiking, and camping.
Available Positions
Please Note: This opportunity is about potential employment with an independent contractor agent who solicits applications for State Farm products and services, and does NOT result in employment with any of the State Farm Insurance Companies. The employment selection decision , terms and conditions of employment (such as compensation and benefits) are all determined solely by the independent contractor agent.