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Profile photo of a State Farm Agent named: Zack Pacleb
State Farm® Insurance Agent

Zack Pacleb

Pacleb Ins and Fin Svcs Inc

(808) 657-3212
72 Kapiolani Street
Hilo, HI 96720-2941

Across the street from St Joseph Church in Hilo

Would you like to create a personalized quote?

Would you like to create a personalized quote?

Office Info

Office Hours

8:30am - 4:30pm
After Hours by Appointment
Call or text us 24 hours a day!

Contact me to schedule a virtual meeting


72 Kapiolani Street
Hilo, HI 96720-2941



Aloha! Welcome to the Zack Pacleb State Farm Agency, located in beautiful Downtown Hilo. I am proud of the fact that I'm a born and raised Hilo boy who has been given the opportunity to help my community with insurance and financial services. I'm a proud graduate of Waiakea High School, and I also attended the University of Hawaii- Hilo where I majored in Business Administration. I have been with State Farm for the past 5 years, and prior to that I spent 8 years at Big Island Federal Credit Union as the Asset Control Manager. My team of professionals who will always serve you with Aloha consists of: Li'i, Monika and Thomas. Stop by to come in and meet us for your Auto, Home, Life and Health Insurance needs. We look forward to building a relationship with you and your family!

My experience at my office has taught me how to provide the right protection for our customers, ranging from auto insurance, homeowner’s insurance, renter’s insurance, life insurance, boaters insurance, business insurance and financial services. Please stop in if you’re relocating to Hilo, Kona, Puna, Hamakua, or Kau, or anywhere in the counties of Hawaii, Maui, Honolulu, or Kauai – myself and my team would love to assist you!

I love to spend time outdoors in Hawaii. I love living in Hilo and helping support our local community. I help in leading the St. Joes education program and I partake in the choir.

My State Farm Insurance office is in Hilo. I started with State Farm in 2018 and we opened our doors in January 2023. I feel blessed to be in my hometown of Hilo, which is such a tight-knit community. I am excited for the opportunity to help customers with insurance and financial services to help prepare them for life’s unexpected. Please call, click, text, or stop by the office to meet my amazing team!

Insurance Products Offered

Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet

Other Products

Banking, Mutual Funds, Annuities

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My mission is to provide the State of Hawaii with a reputable, friendly team of professionals that offer individualized choices to meet your insurance and financial services needs. My career has been marked by helping people understand unfamiliar and sometimes complex products, and how they can benefit from them. As a team, we will use those skills to help our policyholders uncover threats to their financial well-being and safeguard them from those threats, and to help them to plan for the future. We also strive to treat every customer like family!

Our team is a friendly group of professionals that treat our customers as if they are family! We are also very involved in the Hilo community, and constantly seeking ways to give back!

Li'i Kaapana State Farm Agent Team Member

Li'i Kaapana

Team Leader

I am very enthusiastic when it comes to helping customers and eager to meet new people. I have 11 years of experience with State Farm agents. I know how life happens and want to make sure that customers have the coverage they need to insure them and their family. To me, the customers are family. Aside from working, I love spending time with my fiance, our 2 children and our fur babies. We are active in sports, which involves a lot of cheering and we are always on the go. Life is good.
Monika Melendrez State Farm Agent Team Member

Monika Melendrez

Account Representative

Originally, from a background in business I have found that I enjoy being able to work on the frontline of customer service and getting licensed in insurance has given me the opportunity to do both. I am licensed in property, casualty, life, and health insurance and am here to answer any questions you may have or find suitable insurance options together. In my free time I enjoy spending as much time as I can outdoors doing things like scuba diving, hiking, and camping.
Thomas Mochizuki State Farm Agent Team Member

Thomas Mochizuki

Account Representative

Born and raised on The Big Island of Hawai'i, I bring years of customer service experience into my team member role. I have enjoyed working with and around people, so I'm ready to help you with problems, situations, or questions you may have.
Available Positions
Please Note: This opportunity is about potential employment with an independent contractor agent who solicits applications for State Farm products and services, and does NOT result in employment with any of the State Farm Insurance Companies. The employment selection decision , terms and conditions of employment (such as compensation and benefits) are all determined solely by the independent contractor agent.